Shipping policy

Shipping Policy

All orders ship directly from Dar es Salaam, Tanzania by DHL Express.

Where We Ship

We ship to the United States, Canada, the United Kingdom, the European Union, the Caribbean, and countries across Africa.

Processing Time

Orders are packed, sealed and prepared within 2–3 business days. This includes inspection and export documents such as permits and phytosanitary certificates.

Delivery Time

Once shipped, most orders arrive in about 4–7 business days to the US, Canada, the UK and the EU. Delivery times to other regions may vary. Delivery times are estimates and are not guaranteed.

Shipping Cost

Shipping is charged by the total weight of your order and is shown at checkout.

Export Permits

All export permits and phytosanitary certificates required from Tanzania are included with every order at no extra cost.

Customs, Duties & Taxes

International orders may be subject to import duties or taxes set by the destination country. These are the buyer's responsibility.

Tracking

You will receive a DHL tracking number by email as soon as your order ships. Please make sure your email address is correct at checkout.

Address Accuracy

Please double-check your shipping address before placing your order. We cannot be responsible for packages sent to an incorrect address entered at checkout.